Utilita Reviews, Prices & Tariffs
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Who Are Utilita?
Utilita is a Pay As You Go energy supplier, which means they operate differently compared to the more traditional energy suppliers in the UK energy market.
Utilita is unique in that its tariffs exclude standing charges, which is the underlying cost most consumers pay just to have an energy supply. Having no standing charge means you don’t pay anything if you don’t use any energy, but usually means the price-per-unit you’re charged is more expensive than the suppliers who do include standing charges.
Utilita offers a Saver Rate with its Smart Energy after its First Rate. Utilita’s First Rate is the first 50p of energy each day - after the first 50p (roughly), Utilita’s Saver Rate kicks in, granting you cheaper energy for the rest of the day. This resets at midnight every day and the process begins again.
Utilita customers use smart meters to track actual energy usage, rather than charging customers using an estimated bill. Not only does it show Utilita how much you’re using, but it also lets you see it too, allowing you to see your usage in real-time and cutting back accordingly.
Utilita Pay As You Go energy uses top-up online or via the app, which means going to the shops to top-up your energy credit is a thing of the past, which might be good for many of us, but for the older generation who do not go online, it could be a problem.
Bill Bullen is Utilita’s founder and CEO, operating the UK’s first and only specialist Pay As You Go Smart Energy supplier. His mission, along with his colleagues, was to offer energy consumers across Britain a better service for a much fairer price by challenging the main suppliers that dominated the market. His gamble paid off, as Utilita’s customer base is now some 800,000 strong.
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Utilita Tariffs
Please find all of Utilita’s tariffs below, all of which have zero exit fees:
- Smart E7 Credit
- Smart E7 Prepayment
- Smart Energy Credit
- Smart Energy Prepayment
- Premium E7 Credit
- Premium E7 Prepayment
- Premium Energy Credit
- Premium Energy Prepayment
- Freedom Energy Prepayment
- My Time Credit
- My Time Prepayment
- My Time Basic Credit
- My Time Basic Prepayment
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Utilita FAQs
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Utilita's Sustainability
Utilita launched a campaign called the Energy High 5, which aims to encourage consumers to waste less energy in the home by making adjustments to 5 areas of their usage, and they can save up to £163 a year.
It is a list of 5 recommendations - turn the heating off when out, turn lights off in unoccupied rooms, use a 30°C wash instead of 40°C, avoid using TV standby mode and unplug inactive electrical items. Combined, Utilita says the following can save customers up to £163.
Customers can join the Energy High 5 movement by subscribing with an email address to receive energy-saving tips for the home frequently.
If you're interested in going green, check out our green energy tariffs page.
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Utilita's Payment Options
Utilita’s energy is paid for as you go, and can be done in the following ways:
- My Utilita - My Utilita is a customer portal online that can be accessed by creating an account. Members can sign in via Utilita’s site and top-up using a debit card.
- Guest Payments - If you’ve not registered an account with Utilita, you can still pay online via a guest payment. For the system to find your account, you’ll need to enter your postcode and your account number to proceed.
- Mobile App - Alternatively you can pay using your mobile Utilita app for your convenience.
Utilita also supports payment via BillPay, which is a payment card that is used to pay off outstanding balances on your account. It differs from a top-up card in the way it allows you to make payments to reduce any outstanding costs.
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Utilita Help And Support
Utilita’s help page is located very clearly at the top of the page, under the fourth tab. There are a total of 21 help tabs for customers to click on, assisting with every topic imaginable. When clicked on, customers will be taken to a page full of frequently asked questions in a neatly organised list of drop-downs.
If customers cannot resolve their issue with the FAQs there is the option to chat online with an advisor, which is available 24/7, according to Utilita. Customers visiting the website for help can also search for previous questions and possible solutions via the Utilita community.
If this isn’t enough, customers can contact Utilita by email or by phone.
Emailing Utilita might prove a lengthy process, however, as you’ll have to fill out quite a few details on Utilita’s website itself to make contact.
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How To Contact Utilita?
Utilita’s customer support lines are as follows:
For loss of supply, call Utilita’s emergency customer service line: 0345 2068 999 (every day 8 am-10 pm)
For general enquiries, call 0330 3337 442 (Mon to Fri 8 am-8 pm, Sat 8 am-5 pm)
If you’re moving home, call 0345 2068 777 (Mon to Fri 8 am-8 pm, Sat 8 am-5 pm)
If you need help with your Utilita bill, call 0333 0156 662
Services available 24/7:
- Top-up over the phone on 0345 2068 333
- Submit a meter reading on 0345 2093 750
- Pay a bill on 0330 053 7657
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Utilita’s customer service rating
Out of 33,995, Utilita currently holds a 4.3-star Excellent review on Trustpilot, with 67% of reviewers leaving a five-star review.
While experiences of customer service differ from customer to customer, Utilita’s strong score rating on Trustpilot is certainly appealing to those who value good customer support above all else.