Octopus Energy Reviews, Prices & Tariffs
Find out more about Octopus Energy and see the latest prices.
Who Are Octopus Energy?
Octopus Energy is one of the best energy suppliers in the UK. The company entered the energy market to be the supplier that saves you money and the planet’s precious resources, and it’s turned a lot of heads.
Octopus Energy serves 2.2 million domestic customers, meaning the energy supplier has a 7.5% market share. Their wider group supplies Affect Energy, Ebico Living, London Power and Co-Op Energy means Octopus Energy supplies 4.9 million domestic customers.
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Octopus Tariffs
There are no contracts with Octopus, just pure and simple billing, great customer service and green energy tariffs as standard, made possible by the backing of Octopus Investments, the UK’s largest investor in solar power.
The focus on green energy extends beyond their concerns too, helping brands such as Arsenal FC and Marks and Spencer join the fight in the name of renewable energy generation.
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Octopus Energy FAQs
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What’s Octopus Energy’s Renewable Energy Like?
In terms of renewable electricity, you won’t find much better than Octopus Energy. The Renewable Energy Association gave Octopus Energy the 2019 award for ‘the company that’s done the most to advance UK renewables’, which is quite an impressive title to achieve.
Octopus Energy strives to make the entire green energy industry as transparent as possible, to not confuse consumers into thinking they’re receiving planet-friendly energy from an electricity grid that doesn’t exist. So, Octopus Energy replaces every non-renewable electron used by its customers through various renewable energy generation investments, sending green electrons straight back into the grid.
They’re not just in it for themselves but for the greater good of the planet. Octopus Energy supports numerous different projects that also strive towards a greener planet via renewable energy generation, teaming up with over 93 small-scale solar, wind and hydro energy generators across the UK.
Paving the way for others behind them, Octopus Energy were also the first UK energy supplier to offer a smart export tariff, which paid people for generating a surplus amount of their renewable energy. Now having launched a similar endeavour, Panel Power, they’ve also become the first British energy supplier to offer a business energy export tariff.
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What payment methods does Octopus Energy offer?
The main method of energy payment with Octopus Energy is monthly Direct Debit, as it’s the payment method that offers the least hassle. However, they are willing to accept others if it is more convenient for them.
You can also choose to pay using:
- A bank transfer
- A cheque
- A credit card/debit card
- Cash via a PayPoint location
To change the payment method, just contact Octopus and they will help make the necessary changes for you.
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Octopus Energy’s Billing Policies
With simplified utility bills, Octopus Energy aims to strip away the complexity that often comes with finances, with the continued effort of simplifying them further with welcomed customer feedback and input.
Octopus Energy encourages the use of smart meters to provide concise billing, only charging you for the energy you’ve used. But if you don’t have a smart meter, don’t panic, Octopus Energy will accept a meter reading from you any time you’d like an up-to-date bill, and they will send you your statement within a few days.
If you’re an Octopus Energy customer, you’ll receive a reminder to send a meter reading to them each month, but if you don’t send one within three months, then they will send you an estimated statement.
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What is Octopus Energy's contact number?
Octopus Energy’s contact number: 0808 164 1088
To email Octopus Energy: [email protected]
Contacting Octopus Energy is free from all UK mobiles and landlines is completely free, and lines are open between 9 a.m. - 5 p.m. Monday to Thursday, and 9 a.m. - to 4 p.m. on Friday. Octopus Energy advises using the above email address to contact them outside of their phone line hours.
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Octopus Energy’s customer ratings
It wouldn’t be much of a supplier review without at least mentioning what Octopus Energy’s customers are saying about them.
Octopus Energy has over 198,000 reviews on Trustpilot with a 4.8 rating (October 2023).
If you’re a customer looking to switch to Octopus Energy, we doubt you need any more convincing about its ability to provide great-quality customer service to all of its consumers.